Legal information, cancellation policy and terms and conditions of sale

TERMS AND CONDITIONS – CAMPING DE LA TRYE

  • The reservation becomes effective after confirmation by Camping de la Trye and after receipt of the deposit of 20% of the stay (excluding tourist tax).
  • In the event of non-payment of the booking deposit or the balance, the campsite reserves the right to cancel the booking and re-let the accommodation.
  • Camping de la Trye is free to accept or refuse clients, depending on availability.
  • Camping de la Trye aims to offer family-oriented holidays, and its accommodation has been designed with this in mind. Camping de la Trye reserves the right to refuse any booking that runs counter to this principle.
  • Minors must be accompanied by their parents or legal guardians.

Campsite pitch
The basic package includes a pitch for a tent, caravan or camper van for 1 or 2 people, 6A electricity, access to sanitary facilities and campsite infrastructure.

Rental

  • All rental accommodation is fully equipped. The basic package is for 2 to 6 people, depending on the type of accommodation.
  • Camping de la Trye reserves the right to refuse access to groups or families arriving with a number of participants greater than the capacity of the rented accommodation.

Reservation fees Camping de la Trye offers reservation fees on rentals and bare pitches.

RATES AND TOURIST TAX

  • Prices shown are valid for the 2022 season. They correspond to one night or one week and are in euros, VAT included.
  • The tourist tax is €0.20 per night per adult.

PAYMENT AND CANCELLATION CONDITIONS

  • A deposit of 20% of the cost of the services booked is required at the time of booking at the campsite. The balance must be paid on arrival.
  • Cancellation or postponement is valid only for reasons of force majeure. For example, weather, car breakdown or “family reasons” are not valid reasons.
  • In case of cancellation D-5, no refund or gesture will be granted.
  • In the event of cancellation on D-6 or more, a postponement of the stay will be offered.
  • In the event of non-payment of the 20% booking deposit by the customer prior to the start of the holiday, the campsite reserves the right to cancel the booking and offer the accommodation for rent again.
  • If the customer does not agree to a postponement, a refund will be made, but a charge of 25 euros per accommodation will be retained.

ANIMALS

Pets are welcome at Camping de la Trye (except1st and2nd category dogs).

They must be kept on a leash at all times. They must not be allowed on beds or benches. They are not allowed near the pool or in the buildings. Dog and cat vaccination records must be up to date.

Insurance
Camping de la Trye accepts no responsibility for theft, fire, natural events, natural disasters, force majeure or any other incident for which the customer is responsible, and will not pay for any damage.

It is the customer’s responsibility to take out insurance covering :
* the consequences of their civil liability
* damage to personal belongings while on holiday;
* rental liability as occupant (rental risks).

Customers should therefore check with their insurance company that they are covered by this type of policy, and its terms and conditions (capital and scope of cover).
If this is not the case, the tenant must insure against the risks inherent in his occupation.
I.e.: accident, theft, loss, damage to personal effects (suitcases, objects, furniture, valuables, vehicles, bicycles, civil liability, etc.).
They must also take out insurance to cover any damage they or their companions may cause to the rented accommodation or the campsite(rental risk insurance). Customers must provide proof of their insurance cover on first request.
When renting or lending bicycles or barbecues, customers are required to take out insurance cover against theft, loss or damage. In the event of theft of bicycles or any other personal item, the campsite’s insurance will not be valid. We therefore advise you to check the holiday extension of your home insurance.

IMAGE
You authorize Camping de la Trye to photograph, record or film you during your stay and to use said images, sounds, videos and recordings on all media (in particular on websites or pages – including Facebook and Instagram – on presentation and promotional media and in travel or tourist guides).
Its purpose is to ensure the promotion of Camping de la Trye and may in no way damage your reputation. This authorization is granted free of charge, for all countries and for a period of 5 years.

DISPUTE

Any complaint concerning the non-conformity of the services in relation to the contractual commitments can be notified by post or e-mail to the campsite manager, Mr and Mrs POLO José Luis – Camping de la Trye – 32 rue de Trye – 60510 Bresles.

MEDIATION

If you have a dispute with us, you can contact us as follows:

  • Sending a letter by registered mail with acknowledgement of receipt

If you are not satisfied with the response, you can refer the matter to the Mediation Center.

INFORMATION TECHNOLOGY AND FREEDOM

The information you provide when placing your order will not be transmitted to any third party. Camping de la Trye considers this information to be confidential. It will only be used by our internal departments to process your order and to reinforce and personalize the communication and service offer reserved for Camping de la Trye customers according to your centers of interest. In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, rectify and object to any personal data concerning you. To do so, simply send us a request by post to the following address, stating your full name and address.

In accordance with article 6 of French law no. 2004-575 of June 21, 2004 on confidence in the digital economy, users of the www.camping-de-la-trye.com website are informed of the identity of the various parties involved in its creation and follow-up:

Website publisher and owner

CAMPING DE LA TRYE
SAS ÉMANOL
SIRET : 501 336 994 00022
TVA : FR95 501336994 / APE : 741J / NAF : 7010Z

Classification: 2 stars
Classified by Atout France, March 13, 2023

Head office:
15 rue George Sand – 60510 Bresles
Telephone number: +33 (0)3 44 07 80 95

Mediation of consumer disputes :

In accordance with the provisions of the French Consumer Code concerning “the mediation process for consumer disputes”, the customer has the right to use the mediation service offered by SAS EMANOL free of charge. The “consumer law” mediators currently approved and competent in the outdoor hotel industry are:

Website design & hosting

AntheDesign, 12 Rue du huit mai 1945, 60350 ATTICHY

Privacy

CAMPING DE LA TRYE does not record any personal information that could be used for identification purposes, with the exception of forms that users are free to fill in. This information will not be used without your consent. We will only use it to send you mail, quotes or to have you contacted by an organization responsible for promoting tourism in the Oise or Hauts-de-France regions.

The information collected on this site is protected by the French Data Protection Act no. 78-17 of January 06 1978. You have the right to access, rectify, object to and delete this information by simple request to CAMPING DE LA TRYE, 12 RUE D’EPIAIS, 95380 CHENNEVIÈRES LES LOUVRES.

CAMPING DE LA TRYE may carry out non-nominative statistical analyses and may pass this information on to third parties (visitor evaluation bodies) in summarized, non-nominative form.